Shipping & Returns Policy

Domestic Shipping – Israel

Studio pickup: 

Orders are available for pickup from our studio, Sunday – Thursday. Please email or call in advance to arrange a time.

natasha@nama-collection.com

0525863697

Shipping:

Flat rate 30 NIS shipping fee on all orders.

Free Shipping for orders over 500 NIS.

All orders are shipped via a local courier company. Please allow 3 working days from your purchase date for your order to the processed and shipped out. 

Your order will be delivered within 5 working days from the day it leaves our studio. You will be contacted by the courier company to arrange delivery.

International Shipping

Unfortunately we are not able to offer international shipping via our website at this time. If you would like to place an order for international delivery please email us at natasha@nama-collection.com and we would be happy to assist you.

Returns

We hope you love and are happy with your new purchase, but if for some reason you are unsatisfied and wish to return your order we will issue a full refund or exchange providing

  • The item/s are returned in their original condition: unworn, unwashed, unused 
  • The items must be returned in their original packaging
  • Original invoice is included with the return for proof of purchase
  • Your order is returned to us within 14 days from its delivery date

Any items that do not meet this criteria will not be valid for returns.

Returns within Israel must be made via our courier service and will be arranged by NAMA. The cost is 30 NIS and is covered by the customer

Sale Items: Please note that there is no return on sale items.

How to Return an Item:

  1. Ensure the conditions of return listed above have been met
  2. Submit your return request via email to: Natasha@nama-collection.com. Please make sure to include your order number and details of the items you would like to return
  3. We will then issue a pick up request with our courier service. The cost of this is 30 NIS and is covered by the customer.
  4. Once your return has been received you will receive a confirmation email
  5. Refunds will be made to the same method of payment used to purchase the goods. Please allow two weeks for your account to be credited. Shipping costs are not refunded.

Returns may also be made in person directly to our studio. Please contact us in advance to arrange this.

natasha@nama-collection.com

0525863697