Frequently Asked Questions

If you need to make a change or cancel your order please contact our customer service at natasha@nama-collection.com. We try to process our orders in the shortest amount of time so please contact us as a soon as possible if you would like to make a change and we will do our best to help you.

We accept payments from credit cards (Visa, Mastercard) and from Paypal.

We do our best to process and ship your order as fast as we can, usually within three working days. During holidays, this may take a little longer. If you placed your order during the weekend or on a holiday, we'll start processing your order on the following business day. You will receive a shipping confirmation email with tracking as soon as your order ships out.

All orders are shipped out of our studio in Israel. We do our best to process and ship your order as soon as we can, usually within three working days. During holidays this may take a little longer. If your order has been placed during the weekend or on a holiday, we'll start processing your order on the following working day. Once processed by our team, shipping will take approximately:

Israel: 3-5 working days

International orders: 
Express: 3-5 working days
Standard:
5-10 working days

Due to COVID-19 there may be slight delays with the delivery of your order. This is unfortunately out of our control. We apologise in advance for any inconvenience caused.

Domestic shipping is free on all orders over 500 NIS!

For domestic orders below 500 NIS and all international orders the following shipping rates apply:


Israel: 30 NIS


International
Standard: 60 NIS (Approx, 17 USD)
Express: 130 NIS (Approx. 37 USD)

If you are purchasing online from outside Israel, you may be charged custom duties and taxes outside of the overall shipping cost – these fees rest with the customer and we advise contacting your local customs office for further information.

Our collection has been designed and crafted with extreme care and attention to detail. Due to elements of our products being handmade variations will naturally occur from item to item. We hope you love your new NAMA items however if you wish to return your order, we will issue a full refund or exchange providing:

The item/s are returned in their original condition: unworn, unwashed, unused 
The items must be returned in their original packaging
Original invoice is included with the return for proof of purchase
Your order is returned to us within 14 days from its delivery date

Any items that do not meet this criteria will not be valid for returns.

We cannot be held responsible for missing returned packages so please send your return using a registered postal service. Postage costs to send back returns are covered by the customer. We do not offer returns, refunds or exchanges on sale items unless they are faulty upon receipt.

All returns should be sent to:

NAMA Collection
Zeitlin 1
Tel Aviv
6495601
Israel

Please email us at natasha@nama-collection.com to arrange your return

If the returned item/s meets our return policy conditions you will receive the refund on the same payment method used for the original purchase.  Please note that refund times may vary depending on different payment providers. 

Shipping costs are not refunded.

Yes we do! Please note that orders from outside Israel may suffer additional duty charges according to local custom regulation, while all domestic orders are free of additional duty charges.

We are so sorry to hear that your product did not arrive in perfect shape. Please email us at natasha@nama-collection.com a description of the issue along with pictures and we will be more than happy to assist you.