Frequently Asked Questions

If you need to make a change or cancel your order please contact our customer service at We try to process our orders in the shortest amount of time so please contact us as a soon as possible if you would like to make a change and we will do our best to help you.

We accept payments from credit cards (Visa, Mastercard) and from Paypal.

We do our best to process and ship your order as fast as we can, usually within three working days. During holidays, this may take a little longer. If you placed your order during the weekend or on a holiday, we'll start processing your order on the following business day. You will receive a shipping confirmation email with tracking as soon as your order ships out.

All orders are shipped out of our studio in Israel. We do our best to process and ship your order as soon as we can, usually within three working days. During holidays this may take a little longer. If your order has been placed during the weekend or on a holiday, we'll start processing your order on the following working day. Once processed by our team, shipping will take approximately: 3-5 working days

Domestic shipping is free on all orders over 500 NIS!

For domestic orders below 500 NIS the following shipping rates apply:

Israel: 30 NIS

Our collection has been designed and crafted with extreme care and attention to detail. Due to elements of our products being handmade variations will naturally occur from item to item. We hope you love your new NAMA items however if you wish to return your order, we will issue a full refund or exchange providing:

The item/s are returned in their original condition: unworn, unwashed, unused 
The items must be returned in their original packaging
Original invoice is included with the return for proof of purchase
Your order is returned to us within 14 days from its delivery date

Any items that do not meet this criteria will not be valid for returns.

Postage costs to send back returns are covered by the customer. For returns within Israel, returns are only possible via our courier service. The cost is 30 NIS. For international returns please contact us.

We do not offer returns, refunds or exchanges on sale items unless they are faulty upon receipt.

Please email us at to arrange your return.

If the returned item/s meets our return policy conditions you will receive the refund on the same payment method used for the original purchase.  Please note that refund times may vary depending on different payment providers. 

Shipping costs are not refunded.

Unfortunately we are not able to offer international shipping via our website at this time. If you would like to place an order for international delivery please email us at and we would be happy to assist you.

We are so sorry to hear that your product did not arrive in perfect shape. Please email us at a description of the issue along with pictures and we will be more than happy to assist you.